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Troubleshooting problems on your computer is simply a matter of narrowing down the area that may be causing problems. You need to ask yourself some questions about what is happening with the computer. Writing down the answers may help you focus on the problem and can help our technical support specialists if you need to speak to them regarding your problem.
 
 
 
 
Q: How can I diagnose problems with my hard drive? 
A:  A great place to start with hard drive diagnostics is right at the manufacturer's web site. All major brand drives will have utilities for their drives.
 
Q: Can viruses affect my hardware?
A:  No. While in theory a virus can erase the BIOS of a PC and some even manage to erase all the data on hard drives, this type of damage is not permanent.
 
Q: How can I protect myself against viruses?
A: The first things you should do:
  • Buy or download a free anti virus program.
  • Update that anti virus program, then run a full scan of your system.
  • Do not open email attachments, even if you know who they're from. Some Email worms will send mail from a friend or loved-one's computer, so the send might appear to be from someone you know, but might actually contain a virus.
  • Stay away from shady sites.
 
Q: Will my firewall protect me from viruses?
A:  No. While some firewalls may save you from worms scanning the Internet for open ports, a firewall will not save you from Human error virus infection, such as opening email attachments or partaking in file sharing.
 
Q: My computer is running slow what steps can I do to fix it?
A: 
  • Hard disk drive is short on available disk space.
  • Several software programs have been installed / uninstalled leaving behind bad files confusing the software.
  • Data corruption.
  • Computer is overheating.
  • Bad hardware.